Privacy Policy
Last updated: July 29, 2026
This Privacy Policy explains how AutoHero X ("AutoHero X," "we," "us," or "our") collects, uses, shares, and protects information across the AutoHero X platform, which includes:
- this website (autoherox.com);
- the AutoHero X mobile app, used by customers to book towing, repair, and roadside services ("Customer App");
- the AutoHero X Pro app and Business Portal, used by auto businesses and their staff/technicians to manage jobs, payouts, and their profile (together, the "Business Services").
We refer to all of these together as the "Platform." Where a section only applies to one part of the Platform, we say so explicitly.
1. Information We Collect
Account and identity information
When you create an account, we collect your email address, phone number, and password, or, if you sign in with Google, your name and email from that provider. Customer and Business/Professional profiles also include your name, date of birth, and an optional profile photo. We verify email and phone numbers with a one-time code sent by email or SMS.
Vehicle information
Customers can save their vehicle's make, model, year, color, license plate, and engine type so businesses know what they're servicing. Businesses similarly register the vehicles/fleet they use to deliver services (e.g. tow trucks), including license plate and pricing details.
Location information
We collect a saved home/service address for customers and a registered address for businesses. When you request or fulfill a booking, we collect the relevant pickup and/or service location coordinates so we can match you with a nearby business and route the job. Location access on mobile is only used for these booking-related purposes and is requested via your device's permission system.
Booking and service information
This includes the service and sub-service requested, any notes you add describing the issue, scheduling details, status history, cancellation reason, distance traveled, and price. If you leave a review, we collect your rating and written feedback.
Payment and payout information
Payments are processed by Stripe. We don't store your full card number — Stripe tokenizes and stores it on our behalf. We store the resulting transaction records (amount, currency, status, platform fee, tax, and Stripe reference IDs). Businesses receive payouts through Stripe Connect; Stripe collects and verifies the banking and identity information required to pay them out, and shares limited status information with us (e.g. whether payouts are enabled).
Business verification documents
To verify auto businesses on the Platform, we collect business license and registration documents that business owners upload during onboarding.
Communications
If you contact us — through the website contact form or customer support — we collect what you send us (name, email, subject, message) along with your IP address and browser information at the time of submission, so we can respond and guard against abuse.
Device and notification data
We collect push notification tokens (for the Customer App, Pro app, and Business Portal) so we can send you booking and account updates. We also automatically log standard technical data such as IP address, device/browser type, and access timestamps for security and troubleshooting.
Cookies and non-essential scripts (website only)
This website uses a Consent Gate that blocks non-essential scripts (like analytics) until you accept. Your choice is stored in your browser only, expires after 12 months, and can be changed anytime via "Cookie settings" in the footer. The Customer App, Pro app, and Business Portal don't use browser cookies, since they aren't web browsers.
2. How We Use Information
- To create and secure your account, and verify your identity or your business.
- To connect customers with nearby businesses/professionals and facilitate bookings, dispatch, and service delivery.
- To process payments, calculate fees and taxes, and pay out businesses.
- To send booking updates, account notifications, and respond to support requests.
- To display reviews and ratings on business/pro profiles.
- To detect, investigate, and prevent fraud, abuse, and security incidents.
- To comply with legal, tax, and regulatory obligations.
- To understand aggregate usage and improve the Platform.
We do not sell your personal information.
3. How We Share Information
We share information only as needed to run the Platform:
- Customers and businesses, with each other — to fulfill a booking, a business/professional sees the customer's name, vehicle, location, and booking notes; a customer sees the assigned business/professional's name, rating, and location.
- AutoHero X staff — authorized staff can access account, booking, and business verification data as needed for customer support, business license review, fraud prevention, and dispute resolution.
- Service providers who process data on our behalf, including Stripe (payments and payouts), Twilio (SMS verification), our email delivery provider, Google Cloud (file storage, and Firestore for real-time booking status), Mapbox (maps, address search, and route display), Firebase Cloud Messaging (push notifications for the Pro app and Business Portal), and Sentry (error monitoring). Each is bound to use data only to provide their service to us. Signing in to the Platform is handled by AutoHero X, not Firebase.
- Legal and safety — when required by law, to enforce our Terms, or to protect the rights, property, or safety of AutoHero X, our users, or the public.
- Business transfers — if AutoHero X is involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.
4. Data Retention and Account Deletion
You can request deletion of your account from within the app (Customer App or Pro app) or by contacting support. For customer accounts, deletion isn't available while you have an active or scheduled booking. When an account is deleted, we remove your profile photo and detach your saved payment methods.
We retain booking, transaction, and payment records after account deletion where needed for legitimate business purposes — such as tax reporting, accounting, fraud prevention, dispute resolution, and legal compliance — for as long as required by applicable law.
5. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, or delete personal information we hold about you, or to object to or restrict certain processing. Many of these actions are available directly in your account settings; for anything else, contact us at support@autoherox.com. On this website, you can also withdraw cookie consent anytime via "Cookie settings" in the footer.
6. Children's Privacy
The Platform is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
7. Security
We use reasonable administrative and technical safeguards — including encrypted connections, access controls, and tokenized payment handling through Stripe — to protect information across the Platform. No method of transmission or storage is completely secure, so we can't guarantee absolute security.
8. International Data Transfers
AutoHero X operates primarily in Canada. Some of our service providers (such as Stripe, Google Cloud, and Twilio) may process or store data in other countries, including the United States. Where this happens, we rely on those providers' own safeguards for cross-border data transfers.
9. Links to Other Services
The Platform links to third-party destinations such as the App Store, Google Play, and payment or verification flows hosted by Stripe. Those destinations are operated separately and governed by their own privacy policies, which we encourage you to review.
10. Changes to This Policy
We may update this policy from time to time. Material changes to how this website uses non-essential scripts will increment the Consent Version, which resets prior Consent Records so the Consent Gate asks again. We'll update the "Last updated" date above whenever this policy changes, and for significant changes we'll provide more prominent notice (such as an in-app or email notification).
11. Contact Us
Questions about this policy or how your data is handled? Reach us at support@autoherox.com.